Customer opens their order
Right on your thank-you and order status pages - the ones Shopify already links from every confirmation email. No login, no new app. Just their order, in your branding.
“Can I change my order?” - answered automatically
Let customers edit their orders - and add to them
Customers fix their own orders - addresses, sizes, cancellations - right on your thank-you and order status pages. You set the rules; ~80% handle themselves.
No code · Works on all Shopify plans · Free plan available
- In-place edits — fees preserved
- 5-minute setup, no code
- Free plan - no card required
- Works on every Shopify plan
Product demo: a customer opens order #1042 on OAK & ANCHOR's order status page, fixes a shipping-address typo with address validation, swaps a tee from size M to L, and adds a matching beanie for $24.00 - the total updates from $86.00 to $110.00 on the original payment, with no second checkout. The merchant's audit timeline records the edit, auto-approves it by rules, and captures the payment.
No per-edit fees
~80% of common edits self-served
5-minute setup
All Shopify plans
NO. 02 - THE PROBLEMThree emails, three costs, every morning.
Hi - can I change my order?
Every order edit is costing you three times
The same three emails arrive every morning. “Can I change my order?” “I typo’d my apartment number.” “Actually, can I get a large instead?” Each one costs you:
- 1.
The ticket. An agent reads it, hunts down the order, and edits it by hand - every time.
- 2.
The delivery. Uncaught address typos become failed deliveries. Overnight cancellations become chargebacks.
- 3.
The fee. Tools that cancel and reorder forfeit 1.5–2.9% in Shopify fees - $1.50–$2.90 per $100 order, gone.
AppFox removes all three. Customers self-serve inside your rules, addresses get validated, and edits happen in place - so the fees stay yours.
wrong address!! please help
can I swap to a Large?
ordered twice by accident
cancel my order?SELF-SERVED
wrong address!! please help
can I swap to a Large?
ordered twice by accident
cancel my order?SELF-SERVED
3 tickets · 0 minutes of agent time
NO. 03 - HOW IT WORKSFrom confirmation email to settled edit
Three steps, none of them yours
They fix it themselves
Address, size, quantity, items, cancellation - but only what your rules allow. Anything past your window or cutoff never shows up. A one-click upsell rides along on the way out.
It settles itself
Safe edits auto-apply. Sensitive ones wait for your approval, per edit type. Price differences settle automatically, every change logged.
auto-apply safe edits · queue the sensitive ones
NO. 04 - SIX EDITS, ZERO TICKETSEvery edit your inbox handles today
Everything they ask for. Nothing they shouldn’t touch.
Address changes that stick
Autocomplete and validation catch the typo before the carrier does.
Size and color swaps
The "can I get a medium instead?" email becomes a two-tap variant swap - no agent involved.
Quantities, adds, removes
Adjust line items, add a forgotten product, or drop one - all on the original order.
Payments that settle themselves
Increases charged, decreases refunded - automatically, in place, never cancel-and-reorder.
Approve it, or don’t bother
Auto-apply safe edits, queue sensitive ones - set per edit type, every change logged.
Cancellations, on your terms
Self-service cancellation inside your edit window, instead of an angry email after the box ships.
NO. 05 - YOU SET THE RULESEdit windows, cutoffs, approvals - your call
Self-service, on your terms.
Customers only ever see edits you’ve allowed, inside the windows you’ve set. You’re delegating the typing, not the decision.
Edit windows
Set an editing window - 24h, 48h, whatever fits how you ship. When it closes, so does editing.
Fulfillment cutoffs
Once an order ships or hits your cutoff, editing switches off. Customers never race your warehouse.
Approval or auto-apply, per action
Auto-apply address fixes; queue cancellations for review. Every change lands on an audit timeline.
Ineligible edits are never shown to the customer.
NO. 06 - REVENUEThe highest-attention moment after checkout
They came to fix a typo. They left with the matching beanie.
The upsell your customer is already looking at
Post-purchase emails get ignored. But a customer editing their order is already inside it - payment on file, full attention. Your offer shows right there, and one click adds it to the order. No second checkout.
- 1 click
from offer to added item
- 0
second checkouts, ever
- 1.5–2.9%
Shopify Payments fees kept by editing in place
AI-powered recommendations on Growth and above
NO. 07 - THE MATHWhat cancel-and-reorder actually costs
Cancel-and-reorder is a tax. Stop paying it.
The old way
cancel → refund → re-checkout
Some tools “edit” an order by canceling the original and creating a new one - forfeiting fees Shopify doesn’t return, and sending the customer through checkout again.
Shopify Payments fees lost: 1.5–2.9% per order
With AppFox
edit in place → fees preserved → deltas auto-settle
Price increases are charged and decreases refunded automatically - in place, via Shopify’s native Order Editing API, never cancel-and-reorder.
Order number, payment, and fees - intact
- ~80%
of common edits self-served
- 1.5–2.9%
payment fees preserved per edit
- 5 min
setup, no code
NO. 08 - YOUR STACKWired into the tools you already run.
Plays nicely with your support stack.
Shopify Flow
Custom triggers and actions - an order edit can kick off anything else in your ops.
Gorgias
See the order’s edit status right inside the ticket - and resolve it without switching tabs.
Slack
Approval alerts and SLA-breach warnings, so a pending edit never sits unseen overnight.
Email
Branded transactional emails for every edit, confirmation, and approval - your logo, not ours.
appfox · analytics
EDIT VOLUME - LAST 14 DAYS
MAY 27JUN 09
92%
APPROVAL RATE
Auto-applied or approved within the edit window.
EDIT VOLUME
238APPROVAL RATE
92%UPSELL REVENUE
$4,820TIME-TO-APPROVE
1.4hNO. 09 - PRICINGPricing you can read in one breath
Pricing that starts at free.
Free to start. $19/month for unlimited edits. No per-edit fees, no upsell revenue caps, no “contact sales.” Paid plans come with a 14-day free trial - no card required.
Free
$0/mo
- 50 edits per month
- Address & quantity edits
- 2 active upsell offers
- Editing on thank-you & order status pages
- Email support
Growth
$19/mo
- Unlimited edits
- All edit types
- Unlimited upsell offers
- AI-powered upsell recommendations
- Analytics dashboard
- Priority support
Pro
$49/mo
- Everything in Growth
- Custom branding & white-label
- Full API access
- Advanced analytics & exports
- Dedicated account manager
- SLA support
14-day free trial on paid plans · no card required · cancel anytime
Compare plans →NO. 10 - COMPAREDThe differences live in the details.
See how AppFox compares.
NO. 11 - QUESTIONSEight straight answers
The questions you’d ask before installing
Didn't see yours? Ask us directly at support@getappfox.com.
Not by default - Shopify has no built-in way for customers to change an order once it's placed, which is why "can I change my order?" tickets exist. An order editing app like AppFox lets customers fix addresses, swap variants, change quantities, add or remove items, or cancel - right on your thank-you and order status pages, within rules you set.
When a customer opens their order to edit it, AppFox shows the offers you've set up right inside the edit flow. One click adds the product to their existing order - no second checkout, no new order number - and any price difference is charged automatically through Shopify. They're already focused on their order, so it's the highest-attention moment after the sale.
No. Customers edit right on your store's thank-you page or order status page - the page Shopify already links from every order confirmation email. There's nothing to sign up for and no password to reset.
Nothing - and that's the point. AppFox checks your edit windows, fulfillment cutoffs, and per-action rules before showing anything, so an edit that's no longer allowed simply never appears. Customers can't request what they can't see - no awkward "sorry, too late" email.
It settles automatically. If the new total is higher - a pricier variant, an added item, an upsell - the customer pays the difference through Shopify's payment request flow. If it's lower, AppFox issues a partial refund. No manual invoices, no spreadsheet math.
Customers only ever see edits you've allowed, inside the windows you've set. For anything sensitive, require approval per edit type - those wait in your queue instead of applying automatically - and every change is recorded on a per-order audit timeline. You're delegating the typing, not the decision.
Some tools "edit" orders by canceling the original and creating a new one. That forfeits Shopify Payments fees of 1.5–2.9% per cancel-and-reorder edit - fees Shopify doesn't return - and sends the customer through checkout again. AppFox edits the original order in place using Shopify's native Order Editing API, so the order number, payment, and fees all stay intact.
About 5 minutes, with no code. AppFox works on all Shopify plans, the Free tier is genuinely free (50 edits a month), and paid plans include a 14-day trial with no card required.
Your next “can I change my order?” email could be your last
Set your rules and let ~80% of edits handle themselves - while the edit flow quietly grows your average order. Five-minute setup. The free plan never expires.
Free plan available · support@getappfox.com