Let Customers Edit Orders. You Keep More Revenue.
AppFox lets shoppers fix mistakes after checkout — and serves smart upsells at the perfect moment. Fewer support tickets. Higher AOV. Happier customers.
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Everything you need to run post-purchase
A complete, production-grade order editing platform — not a half-built MVP. Everything below is shipped and battle-tested.
Self-Service Edit Portal
A tokenized, mobile-first order portal customers reach in one click from their order email — no account login required. Branded to your store.
Every Edit Type Supported
Change shipping address, swap variants, update quantities, add new items, remove items, or cancel — all from a single unified portal.
Smart Eligibility Engine
Define edit windows, fulfillment cutoffs, and per-action rules. The eligibility engine blocks ineligible edits consistently across customer and merchant flows.
Approval Queue or Auto-Apply
Review and approve sensitive changes from a clean queue, or let safe edits apply instantly. Per-edit-type configuration gives you total control.
Post-Purchase Upsells
Turn the edit moment into revenue. Show targeted upsells in the portal and let customers one-click add products to their open order — no second checkout.
Automatic Payments & Refunds
Price deltas from edits are handled automatically — collect the difference via Shopify's payment request API or issue partial refunds. No manual reconciliation.
Address Validation & Autocomplete
Stop failed deliveries before they happen. Autocomplete suggestions and validation flag undeliverable or incomplete addresses during the correction flow.
Analytics & Audit Trail
Track edit volume, approval rates, upsell revenue, and time-to-approve. Every action is logged in a per-order audit timeline for support and compliance.
Plugs into your stack
Native connections to the tools your team already uses.
Shopify Flow
Custom triggers and actions for end-to-end automation
Gorgias
Edit orders directly from the support ticket sidebar
Slack
Real-time alerts on new requests and SLA breaches
Branded transactional emails at every status change
Ready to see it in action?
Install AppFox for free and set it up in under 5 minutes.
Get started — it's freeSimple, transparent pricing
Start free. Upgrade when you're ready. No surprise fees.
Free
Perfect for new stores just getting started.
- Up to 50 order edits/month
- Address & quantity editing
- Basic upsell offers (2 active)
- Branded customer portal
- Email support
- Analytics dashboard
- API access
- Priority support
Growth
For growing brands ready to maximise post-purchase revenue.
- Unlimited order edits
- All editing options (items, variants, address)
- Unlimited upsell offers
- AI-powered upsell recommendations
- Analytics dashboard
- Priority email & chat support
- API access
- Dedicated account manager
Pro
For high-volume merchants who need full control.
- Everything in Growth
- Custom branding & white-label
- Full API access
- Advanced analytics & exports
- Dedicated account manager
- SLA-backed support
All paid plans include a 14-day free trial. No credit card required to start.
Frequently asked questions
Everything you need to know before you install.
Still have questions? Chat with our team →